A digital workflow is a structured sequence of tasks, actions, and information exchanges carried out through digital systems. It defines how work moves from one stage to another, often using software, automation, rules, and data to reduce manual effort and maintain consistency.
For example, when a customer submits an online request, a digital workflow can automatically validate the information, route it to the appropriate team, trigger an approval process, update business systems, and notify the customer when the process is complete. Digital workflows help organizations improve efficiency, visibility, accuracy, and coordination across teams.Related concepts include workflow automation, business process management, robotic process automation, orchestration, integration, and digital transformation.
