Conversational AI refers to artificial intelligence systems designed to communicate with people using natural language through text or voice. These systems can understand user requests, interpret intent, maintain conversational context, and generate relevant responses.
Conversational AI is used in virtual assistants, customer-service chatbots, voice interfaces, healthcare support, and enterprise applications. Modern systems can handle follow-up questions, personalize interactions, retrieve information, and assist with tasks such as troubleshooting, scheduling, and information discovery. By combining natural language processing, machine learning, speech technologies, and large language models, Conversational AI enables more natural and interactive communication between people and digital systems.
