Incident Management is the structured process of identifying, recording, assessing, responding to, and resolving incidents that disrupt normal operations or create risks. It typically involves detecting an issue, determining its impact and urgency, assigning responsibility, coordinating corrective actions, and restoring affected services as quickly as possible. Organizations may use automated monitoring, alerting systems, workflows, and centralized platforms to coordinate the response.
Incident Management is commonly used in IT operations, cybersecurity, healthcare, manufacturing, transportation, and other environments where unexpected events require coordinated action. Its purpose is to minimize disruption, reduce recovery time, and restore normal operations efficiently. Effective incident management also improves communication, accountability, and visibility throughout the response process. After resolution, organizations can review incidents to identify underlying causes, strengthen procedures, and reduce the likelihood or impact of similar events in the future.
