A Chatbot is a software application that interacts with users through natural language, using text or voice to understand questions, provide information, and assist with tasks. Depending on its design, a chatbot may follow predefined rules or use artificial intelligence and natural language processing to interpret requests and generate more flexible responses.
Chatbots are used across customer service, e-commerce, banking, healthcare, education, and internal business operations. For example, a customer-service chatbot can answer common questions, guide users through troubleshooting, check order information, or route complex requests to a human agent, helping provide support around the clock.
