An AI Knowledge Base is a structured collection of information that an artificial intelligence system can retrieve and use to answer questions, generate responses, or support decision-making. It may contain documents, product information, policies, manuals, customer records, or other trusted organizational content, often combined with search and retrieval technologies.
AI knowledge bases are commonly used with chatbots, virtual assistants, enterprise search, and retrieval-augmented generation systems. By connecting AI models to relevant and controlled information, they can provide responses grounded in specific business knowledge rather than relying only on the model’s general training.
