Hire Technical Support Engineer

Technical support engineers diagnose and troubleshoot both software and hardware issues faced by the customers and help them to install applications and programs. The technical support services are offered through phone calls, mails or any other communication medium.

Startup businesses may not have enough budget to hire proficient technical engineer in-house, hence they opt for remotely working technical employee.

Hire SPGS’s technical support engineer to gain competitive edge at a competent price structure. Our exceptional technical engineer provides enterprise-level assistance to your customers by resolving all technical issues at a swift pace.

We resolve network issues, configure and install computer systems and provide immediate support via remote desktop connections.

• Work closely with the customers to identify the operating system issues and provide appropriate solution advice.
• Regularly updating the customer query records.
• Email or chat support are used to resolve simple technical issues and for complex or serious issues we either resolve issues via phone calls or visit your customers.
• Ensures proper logging of all issues.
• Prioritize technical issues and manage accordingly at a time.
• Proper escalation of unresolved problems to pertinent internal departments.

Our team ensures that all the input and output information are unified at a single point, so that it can be reliable and can bring the best decisions to keep up the best services. We offer our services at the best price structure; our pricing model allows you to keep your costs in control.

2) Experienced team

SPGS has the foremost experienced team. They use their skills in a productive manner to solve complex tasks with innovative ideas and assist other members to complete the project according to client’s requirement.

3) Domain experts

SPGS deals with both engineering and non-engineering domain projects. Each project received from clients is delivered to the respective domain experts who yield best output that lead to maximum satisfaction of the clients. SPGS is entitled as domain experts in every field they work.

4) Data security

SPGS is ISO 27001 certified and follows stringent rules for data security assuring high level of data security to its clients. It is supported by software, machines and human skills. The machines and software are checked and their results are monitored on a timely basis to ensure there is no threat to data. Unauthorized access to office premises is strictly prohibited. We even sign NDA contract with the client before outsourcing of any product or service.